Terms of Service and FAQ
If there is an issue with your order we will be happy to work with you to come to a solution. Please refer to our terms and conditions to see if the issue falls into our allowable range. Since all of our items are handmade, there may be variations between or even within an order.
Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.
In an effort to reduce the impact of returned products, we reserve the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion.
When contacting us with an issue, please be sure to include photos for our reference. You may email us email@example.com with your pictures and comments.
All returns are handled on a case by case basis. In most cases, we do not cover the shipping cost of a returned item. Returns must be received within 30 days.
1. When are items not refundable?
Orders are NOT refundable for reasons including the following:
- The wrong size is ordered.
- The uploaded artwork was not of good quality and printed pixelated or incorrectly.
- A package was lost (in this case, we usually reprint and reship the order).
- There are small variations within a wholesale order. This is normal due to our processes.
- An item was damaged in transit.
- The item was purchased from an AOW store. In this case, the artist has been paid commission on the sale and the purchase is not refundable.
2. I received a defective product, can I replace it with a new design?
No. When a defective item is received, we can exchange this for the same design.
3. What is the estimated turn around time for products?
The estimated shipping time is 2-3 weeks.